Manager, Support Services: American Liver Foundation National Office

Job Description:

HelpLine Specialist

Title: Manager, Support Services – Programs Department

The Manager, Support Services, reports to the National Director of Programs at the American Liver Foundation’s National Office.

View full listing online: click here

The Manager, Support Services is a key member of the Programs Department and provides support and education to people with liver disease, their family members, caregivers, the general public and health care/social service professionals through the National HelpLine. He/She responds to all requests for information and provides support, education and local resource information relating to liver disease, with a dedicated focus on viral hepatitis. He/She may act as the content expert and primary resource for Hepatitis C for division and national staff.

Major Duties and Responsibilities

Management of the American Liver Foundation’s National HelpLine:

  • Respond to all HelpLine calls, emails and mail requests;
  • Coordinate requests between local chapter offices and national staff;
  • Collect HelpLine data;

Support Services:

  • Act as internal resource for division and national staff for liver disease education;
  • Lead support group sessions relating to various topics on a timely basis;
  • Perform ad hoc duties relating to support service initiatives, as requested;

Other Duties:

  • Participate in planning, researching and implementing new support service initiatives;
  • Represent the American Liver Foundation at local and national meetings, as assigned;
  • Attend relevant  trainings to strengthen and expand support services;
  • Perform other duties as assigned.

Experience: 

  • A minimum of 5 years of experience in health education,  preferably in a clinical setting
  • Person must have extensive knowledge of liver disease, specifically viral hepatitis
  • This person will be working with clients who are going through different aspects of their liver disease journey (i.e. newly diagnosed, chronic)
  • Some experience with managing crisis situations preferred
  • Must demonstrate excellent customer [patient] service skills

Qualifications:

  • Degree in health and human service discipline such as public health, nursing, social services – RN, MPH, MA, MSW
  • Computer literacy, MS Word, Excel, Access, PowerPoint, Outlook
  • Bilingual desirable

Send all inquiries to:

Pritha Kuchaculla
National Director of Programs
39 Broadway, Suite 2700
New York, NY 10006
email: pkuchaculla@liverfoundation.org

Last Updated on December 17, 2017 by HepFree NYC

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