Manager, Support Services: American Liver Foundation National Office
Job Description:
HelpLine Specialist
Title: Manager, Support Services – Programs Department
The Manager, Support Services, reports to the National Director of Programs at the American Liver Foundation’s National Office.
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The Manager, Support Services is a key member of the Programs Department and provides support and education to people with liver disease, their family members, caregivers, the general public and health care/social service professionals through the National HelpLine. He/She responds to all requests for information and provides support, education and local resource information relating to liver disease, with a dedicated focus on viral hepatitis. He/She may act as the content expert and primary resource for Hepatitis C for division and national staff.
Major Duties and Responsibilities
Management of the American Liver Foundation’s National HelpLine:
- Respond to all HelpLine calls, emails and mail requests;
- Coordinate requests between local chapter offices and national staff;
- Collect HelpLine data;
Support Services:
- Act as internal resource for division and national staff for liver disease education;
- Lead support group sessions relating to various topics on a timely basis;
- Perform ad hoc duties relating to support service initiatives, as requested;
Other Duties:
- Participate in planning, researching and implementing new support service initiatives;
- Represent the American Liver Foundation at local and national meetings, as assigned;
- Attend relevant trainings to strengthen and expand support services;
- Perform other duties as assigned.
Experience:
- A minimum of 5 years of experience in health education, preferably in a clinical setting
- Person must have extensive knowledge of liver disease, specifically viral hepatitis
- This person will be working with clients who are going through different aspects of their liver disease journey (i.e. newly diagnosed, chronic)
- Some experience with managing crisis situations preferred
- Must demonstrate excellent customer [patient] service skills
Qualifications:
- Degree in health and human service discipline such as public health, nursing, social services – RN, MPH, MA, MSW
- Computer literacy, MS Word, Excel, Access, PowerPoint, Outlook
- Bilingual desirable
Send all inquiries to:
Pritha Kuchaculla
National Director of Programs
39 Broadway, Suite 2700
New York, NY 10006
email: pkuchaculla@liverfoundation.org
Last Updated on December 17, 2017 by HepFree NYC
Tags: Support Services