Full-time Position: Hep B and Delta Care Coordinator

Icahn School of Medicine at Mount Sinai

Department of Medicine, Division of Liver Diseases

Project Description:

LEAP (Liver Education & Action Program) at Mount Sinai is expanding its aims to improve the treatment of Hep B virus and the lesser-known hepatitis delta virus (HDV) infection in NYC.

This is an exciting opportunity to help pilot and develop a new initiative in our program and help get patients on much-needed treatment.

An estimated 241,000 NYC residents have chronic Hep B infection, and an estimated 10% of those persons also have HDV, which can only occur in persons infected with Hep B.  Viral hepatitis can cause cirrhosis, end-stage liver disease, liver cancer, and death, and HDV is the most aggressive form. The good news: effective new treatments are on the horizon. LEAP utilizes comprehensive care coordination to assist medical providers in improving overall outcomes related to treatment while reducing barriers to care.

The Care Coordinator will provide case management, education, outreach, collaboration, and logistical support to patients with chronic Hep B and HDV as they navigate the treatment process at Mount Sinai.

The Care Coordinator may also support a small caseload of patients with Hep C virus.

Must be able to travel to multiple clinics in various locations in New York City Monday – Friday.

This is a full-time position with benefits.

Currently, this role is hybrid on-site and remote.

May return to fully on-site/clinic in future.

Start Date: As soon as possible.

Salary Range: $50,000 to $58,000


  • Develop effective relationships with patients and their caregivers as well as the medical team to promote interdisciplinary communication, continuity of care, and adherence to patients’ care plans. Provide a central point of contact and escalate concerns appropriately.
  • Collect all Hep B and HDV-related data and input daily into REDCap database (ensuring data security and accuracy); document encounters in electronic medical record (EPIC).
  • Promote and monitor appointment adherence with follow-up calls and letters
  • Conduct brief alcohol, substance use, and mental health screenings and/or interventions
  • Administer pre-treatment readiness assessments to identify potential barriers to treatment.
  • Provide patient education on the natural history of Hep B and HDV, prevention of transmission, evaluation, treatment, adherence, and side effect management, as well as general healthy living, alcohol, and substance use
  • Provide patients with referrals to internal and community resources, including primary care providers, social services, mental health and substance use resources, etc.
  • In clinic, check in with patients after appointments with liver provider for 5-10 minutes:
    1. assess how patient is doing (build rapport)
    2. ask patient to clarify next steps
    3. schedule follow-up appointments in real-time (e.g. ultrasound)
    4. elicit fears and concerns
    5. answer questions
    6. work with any insurance issues and refer to on-site finance office
  • Work with pharmacies and providers to prepare prior authorizations for medications; order/deliver/dispense medications
  • Pick medications up from pharmacy and bring to clinic
  • Provide adherence counseling and monitor patient-reported side-effects via weekly calls, and report to provider as needed
  • Accept and coordinate in-house and outside referrals
  • Assist linkage to care team by reaching out to previously screened Hep B and HDV-positive patients who have not been treated
  • Schedule patients for all appointments
  • Accompany patients to on-site or off-site appointments when necessary
  • Obtain outside medical records as needed
  • Follow up on labs ordered by the liver provider and review results to complete evaluation
  • Organize and administer any program incentives (e.g. metro cards)
  • Report to and meet with Program Manager at least monthly
  • Report directly to and meet weekly with Senior Care Coordinator
  • Attend team meetings and contribute to case presentations; participate in group case conferences, problem-solving, and process improvement discussions
  • Attend on-site and off-site trainings as assigned
  • Work with community partners to develop and maintain Hep B and HDV-related networks (e.g. cultural organizations and CBOs). Foster relationships with outside organizations to facilitate warm handoffs.
  • Other duties as they arise

Education Training and Experience:

  • Bachelor’s degree required, Master’s preferred, ideally in related field
  • Russian, Mandarin, Cantonese, or French fluency highly desirable
  • 1-2 years of experience in community health, case management, health education, or related
  • Knowledge of community resources and health care processes & structures
  • Knowledge and experience with personal computers, especially Microsoft Office Suite, databases, and electronic medical records (e.g., EPIC)
  • Ability to function at high level remotely (i.e. from home via Zoom, etc.) on days not in clinic
  • Strong interpersonal and teamwork skills
  • Excellent oral and written communication skills and attention to detail
  • Strong independent judgment, problem-solving skills, and ability to thrive in a rapidly evolving environment
  • Eagerness to learn and take on new tasks
  • Must be authorized to work in the United States
  • Must be fully vaccinated against Covid-19 or willing to be vaccinated.

To apply, send CV, Resume to:

Francina Collado, MPH

Senior Care Coordinator

LEAP – Liver Education & Action Program

Division of Liver Diseases

Icahn School of Medicine at Mount Sinai


Last Updated on August 1, 2022 by HepFree NYC

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