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Hep Free NYC is launching a capacity building initiative to support partners to implement hepatitis B and C telehealth services. To join the NYS Telehealth Workgroup, contact

Telemedicine Platforms

Providers should use Health Insurance Portability and Accountability Act (HIPAA) and federal regulations of confidentiality of substance use disorder patient records (42 CFR Part 2) compliant video technologies:

New York State Telehealth Guidance

Telehealth During the Public Health Emergency: Training for Practices
Due to the COVID-19 public health emergency, regulations and reimbursement have been temporarily changed to give more opportunities for providers to engage patients through telehealth. These ongoing webinar trainings will address telehealth as well as other key updates related to the public health emergency.

Northeast Telehealth Resource Center
The Northeast Telehealth Resource Center is federally funded to provide free technical assistance to develop, implement, and expand telehealth services, with focus on HRSA funded health centers.

State Health Information Network for New York (SHIN-NY) Waiver during COVID-19 Outbreak
Waiver of SHIN-NY written consent for telehealth during COVID-19 pandemic.

NYS Medicaid Comprehensive Guidance Regarding Use of Telehealth
NYS Medicaid updates and guidance materials for providers, including clarifications on billing for federally qualified health centers (FQHC) and home care providers.

NYS Office of Addiction Services and Supports (OASAS) information on telehealth services
NYS OASAS information regarding the use of telehealth services during the COVID-19 outbreak. More information can be found on the NYS OASAS main page.

National Telehealth Guidance

Overview of Telemedicine and Telehealth Resources
Introductory guide from the Department of Health and Human Services (HHS) on telemedicine/telehealth technologies.

American Association for the Study of Liver Diseases (AASLD) guide on providing telehealth services
Guide for liver specialists in implementation and reimbursement of telehealth services.

Medicare General Provider Telehealth and Telemedicine Tool Kit
Online guide with electronic links to telehealth and telemedicine resources for providers, developed by the Centers for Medicaid and Medicare Services (CMS).

Medicare Telemedicine Fact Sheet for Providers
Fact sheet for providers on Medicare expansion of telehealth services from CMS.

Telehealth Services Booklet
Booklet for Medicare fee-for-service providers with more information on telehealth services, from CMS.

HIPAA Privacy Rule during Emergency Situations
Information on HIPAA compliant platforms for the release of protected health information during emergency situations.

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