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Hep Free NYC is launching a capacity building initiative to support partners to implement hepatitis B and C telehealth services. To join the NYS Telehealth Workgroup, contact Hep@Health.NYC.gov.
Technical Assistance
NYC REACH is currently providing free resources and training on telehealth for healthcare providers in response to the COVID-19 public health emergency. NYC REACH is a free membership organization for New York City-based private practices, community health centers, health systems, and pharmacies. NYC REACH supports members with health information technology, primary care workflows, medication therapy management, chronic disease self-management, the referral process, and other quality improvement projects. To join NYC Reach email: nycreach@health.nyc.gov
Telemedicine Platforms
Providers should use Health Insurance Portability and Accountability Act (HIPAA) and federal regulations of confidentiality of substance use disorder patient records (42 CFR Part 2) compliant video technologies:
New York State Telehealth Guidance
AHI Telehealth Technical Assistance Center
The Adirondack Health Institute’s Telehealth Technical Assistance Center facilitates providers to access a number of tools and resources in order to build their own telehealth program, like telehealth education webinars and regulatory/reimbursement resources. The AHI Telehealth Technical Assistant Center also enables access to one-page resource guides for providers, covering key topics like:
- Telehealth 101 for Providers/Clinicians
- Strategies for a Sustainable Telehealth Program
- What You Need to Start a Telehealth Program
- Provider Etiquette When Conducting a Telehealth Visit
- Telehealth Organizational Readiness
- Integration of Telehealth into Clinical Workflows
Telehealth During the Public Health Emergency: Training for Practices
Due to the COVID-19 public health emergency, regulations and reimbursement have been temporarily changed to give more opportunities for providers to engage patients through telehealth. These ongoing webinar trainings will address telehealth as well as other key updates related to the public health emergency.
Northeast Telehealth Resource Center
The Northeast Telehealth Resource Center is federally funded to provide free technical assistance to develop, implement, and expand telehealth services, with focus on HRSA funded health centers.
State Health Information Network for New York (SHIN-NY) Waiver during COVID-19 Outbreak
Waiver of SHIN-NY written consent for telehealth during COVID-19 pandemic.
NYS Medicaid Comprehensive Guidance Regarding Use of Telehealth
NYS Medicaid updates and guidance materials for providers, including clarifications on billing for federally qualified health centers (FQHC) and home care providers.
NYS Office of Addiction Services and Supports (OASAS) information on telehealth services
NYS OASAS information regarding the use of telehealth services during the COVID-19 outbreak. More information can be found on the NYS OASAS main page.
NYS Clinical Education Initiative (CEI) Strategies for Telemedicine Services HIV, STIs, HCV, & Drug User Health
NYS CEI comprehensive guidance and strategies for providers in care of HIV, STI, Hepatitis C, and drug user health.
National Telehealth Guidance
Overview of Telemedicine and Telehealth Resources
Introductory guide from the Department of Health and Human Services (HHS) on telemedicine/telehealth technologies.
American Association for the Study of Liver Diseases (AASLD) guide on providing telehealth services
Guide for liver specialists in implementation and reimbursement of telehealth services.
Medicare General Provider Telehealth and Telemedicine Tool Kit
Online guide with electronic links to telehealth and telemedicine resources for providers, developed by the Centers for Medicaid and Medicare Services (CMS).
Medicare Telemedicine Fact Sheet for Providers
Fact sheet for providers on Medicare expansion of telehealth services from CMS.
Telehealth Services Booklet
Booklet for Medicare fee-for-service providers with more information on telehealth services, from CMS.
HIPAA Privacy Rule during Emergency Situations
Information on HIPAA compliant platforms for the release of protected health information during emergency situations.
