Paid Internship | Hepatitis B & C Patient Navigation Assistant
Viral Hepatitis Program at NYC Department of Health

*Applicant must be a current student at CUNY School of Public Health – Hours per week: 19

Program Overview:
The NYC Department of Health Viral Hepatitis Program is devoted to help New Yorkers living with hepatitis B and/or C infection access timely, appropriate, and culturally-sensitive medical care in order to reduce morbidity and mortality associated with hepatitis B and/or C in NYC. The Capacity Building unit within Viral Hepatitis Program administers multiple direct service programs including telephone delivered patient navigation and contracts with community-based navigation programs.

Job Description:
The Viral Hepatitis Program has an opening for a Patient Navigation Intern who will collaborate with Health Department staff and external community providers to engage people living with hepatitis B and/or C in medical care.

Responsibilities:

  • Contact individuals over the phone to obtain consent for participating in research projects.
  • Provide patient navigation services including scheduling medical appointments, offering referrals, delivering timely reminders, calling providers for care coordination, following up with patients for health management, and providing health education.
  • Complete semi-structured patient assessment interviews and documentation.
  • Collect and enter data into Microsoft Access database and electronic disease surveillance system.
  • Responsible for completing progress reports and documentation updates.
  • Give case presentation and case discussion when indicated.
  • Provide feedback to leadership on progress of pilot project.
  • Complete other tasks as assigned.

Qualifications:

  • Must be currently studying at CUNY School of Public Health, first-year student is preferred.
  • Fluent in English and Chinese (Mandarin, Cantonese and/or Fuzhounese).
  • Must be able to read and type Chinese characters on electronic devices.
  • Excellent communication skills and interpersonal skills, work well with others.
  • Highly organized with attention to detail, good documentation skills.
  • Strong desire to help others, empathetic, and self-motivated.
  • Comfort with making outreach phone calls to patients and speaking to providers.

Preferred Skills:

  1. Understand Chinese culture and Chinese communities in NYC.
  2. Proficiency in Microsoft Word, Excel, Access, and PowerPoint.
  3. Interested in public health program implementation and capacity building.
  4. Comfort with public speaking in community meetings and conferences.
  5. Excellent written and oral skills.
  6. Health care system experience and knowledge in hepatitis B.

Start date: Immediate
If interested, send cover letter and resume to Liz at Ltang@health.nyc.gov

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