Paid Internship | Hepatitis B & C Patient Navigation Assistant
Viral Hepatitis Program at NYC Department of Health
*Applicant must be a current student at CUNY School of Public Health – Hours per week: 19
The NYC Department of Health Viral Hepatitis Program is devoted to help New Yorkers living with hepatitis B and/or C infection access timely, appropriate, and culturally-sensitive medical care in order to reduce morbidity and mortality associated with hepatitis B and/or C in NYC. The Capacity Building unit within Viral Hepatitis Program administers multiple direct service programs including telephone delivered patient navigation and contracts with community-based navigation programs.
The Viral Hepatitis Program has an opening for a Patient Navigation Intern who will collaborate with Health Department staff and external community providers to engage people living with hepatitis B and/or C in medical care.
- Contact individuals over the phone to obtain consent for participating in research projects.
- Provide patient navigation services including scheduling medical appointments, offering referrals, delivering timely reminders, calling providers for care coordination, following up with patients for health management, and providing health education.
- Complete semi-structured patient assessment interviews and documentation.
- Collect and enter data into Microsoft Access database and electronic disease surveillance system.
- Responsible for completing progress reports and documentation updates.
- Give case presentation and case discussion when indicated.
- Provide feedback to leadership on progress of pilot project.
- Complete other tasks as assigned.
- Must be currently studying at CUNY School of Public Health, first-year student is preferred.
- Fluent in English and Chinese (Mandarin, Cantonese and/or Fuzhounese).
- Must be able to read and type Chinese characters on electronic devices.
- Excellent communication skills and interpersonal skills, work well with others.
- Highly organized with attention to detail, good documentation skills.
- Strong desire to help others, empathetic, and self-motivated.
- Comfort with making outreach phone calls to patients and speaking to providers.
- Understand Chinese culture and Chinese communities in NYC.
- Proficiency in Microsoft Word, Excel, Access, and PowerPoint.
- Interested in public health program implementation and capacity building.
- Comfort with public speaking in community meetings and conferences.
- Excellent written and oral skills.
- Health care system experience and knowledge in hepatitis B.