Job | Viral Hep Patient Navigator @ NYC H+H Bellevue

Areas of Responsibility

Patient Navigation Services

• Receive referrals of patients with Hepatitis C Virus (HCV) or Hepatitis B Virus (HBV) infection from Virology/Infectious Disease (ID) Clinic, Gastrointestinal (GI) Clinic, inpatient medicine, Methadone Clinic, DC37, the NYC Department of Health and Mental Hygiene, community­ based organizations, and other sources, as appropriate. Patient referrals may come via warm handoffs, phone calls, voicemails, emails, Epic In Basket messages and/or Epic data reports.
• Perform outreach to referred patients within two business days of referral, describe available Hepatitis Navigation Program services to patients, and enroll patients in services.
• Assist patients with pharmaceutical Patient Assistance Program (PAP) and/or health insurance enrollment.
• Provide pharmacy coordination services and educate patients about navigating pharmacy services, requesting prescription refills and renewals, and understanding prescription labels.
• Provide benefits navigation services to patients for medical insurance and other entitlements.
• Meet with patients to support them in adhering to prescribed antiviral medications.
• Assist patients in scheduling appointments in ID clinic and provide appointment reminder calls as needed.
• Provide critical feedback to other members of the healthcare team based on observations in patient encounters.
• Provide HCV and HBV education and materials to patients.
• Promote, educate and monitor patients with regards to viral hepatitis treatment adherence.
• Assist patients in accessing ancillary services (e.g. substance use, social work, mental health services).
• Make patient care coverage arrangements with supervisor for planned absences.
• Provide backup and coverage to other program staff to ensure smooth program operation and continuity of patient care.

Service Documentation

• Document appointments, commitments, and planned absences in Outlook calendar and share access with other staff.
• Document all patient contact, phone calls, voicemails, text messages, home/field outreach attempts, and face-t o-face services promptly in the Epic electronic medical record.
• Document services and service outcomes as directed for data and grant reporting purposes.

Participate as an Active Member of Virology/Infectious Disease (ID) Services

• Foster collaborative relationships with other professionals within and outside NYC Health + Hospitals with a particular focus on teamwork with Virology/ID Clinic primary care providers and nursing staff.
• Serve as a role model of Bellevue’s commitment to excellent patient care and customer service; embrace ICARE values and be proficient in the practice of ICARE customer service recovery behaviors.
• Participate in professional development and educational activities.
• Attend and participate actively in all assigned meetings and in-services.
• Participate in assigned Quality Assurance and Quality Improvement (QA and QI) duties.
• Read Bellevue Outlook emails and Epic In Basket messages throughout the workday and respond promptly to those requiring a response.
• Participate in hospital activities as assigned.
• Perform other related duties.

1. A baccalaureate degree from an accredited college, including or suppIemented by twelve semester credits in health education or in health, social or biologcal sciences; or

2. A baccalaureate degree from an accredited college, and six months of full-time satisfactory experience in a health promotion or disease interventiodprevention program, performing one or more of the following: interviewing, conducting field investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data; or

3. A four-year high school diploma or its educational equivalent, and four years of full-time satisfactory experience as described in “2” above; or

4. Education and/or experience equivalent to ” 1 “, “2’kr “3” above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits fiom an accredited college for one year of full-time experience. However, aII candidates must have a four-year high school diploma or its educational equivalent, and either twelve semester credits as described in “1” above or six months of experience as described in “2” above.

5. One year of experience as a Public Health Adviser, Assignment Level I, or at least one additional year of experience as described in “2” above.

Additional Requirements:
1. For certain assignments, satisfactory completion of training in phlebotomy or other necessary procedures is required. Certification in HIV counseling may be required for certain other assignments.

2. A valid New York State Motor Vehicle Driver license may be required for certain assignments. If required, this license must be maintained for the duration of employment.

3. Public Health Advisers are required to have an annual health assessment.