Paid Internship:  Transitional Hep C Navigator

The Viral Hepatitis Program at the NYC Department of Health and Mental Hygiene

Program Overview

An estimated 300,000 New Yorkers have hepatitis B or C and are at risk for serious liver disease and cancer; unfortunately, many are unaware of their infection and/or are not in care.  The Viral Hepatitis Program at the New York City Health Department is devoted to supporting New Yorkers living with hepatitis B and/or C infection access medical care to prevent ongoing transmission, liver disease and liver cancer.  The Viral Hepatitis Program administers multiple direct service programs including tele-navigation programs and contracts with community-based navigation programs.

Job Description:

The Viral Hepatitis Program is recruiting a Part-time Transitional Navigator Intern who will collaborate with the Health Department staff and external community providers to engage people living with or at risk for hepatitis C in medical care.  The Transitional Navigator will reach out to people who have a history of incarceration, substance use, mental health conditions, homelessness and provide hepatitis C linkage to care services.


  • Contact individuals with history of incarceration over the phone to provide linkage to care services including providing health education, scheduling appointments, offering referrals for supportive services, delivering reminders and calling providers for care coordination.
  • Conduct brief psycho-social assessments related to hepatitis C care through motivational interviewing and counseling.
  • Deliver presentation and trainings to community-based providers.
  • Participate in case discussions and presentations with Health Department and community-based providers.
  • Attend all required meetings and report to leadership on progress of projects.
  • Document activities timely, accurately and comprehensively.
  • Maintain patient confidentiality.
  • Complete other tasks as assigned.


  • Strong interest in working with previously incarcerated population within a health care setting.
  • Bilingual English- and Spanish-speaking is highly desired.
  • Experienced in making outreach calls to patients and clinical providers.
  • Excellent communication and interpersonal skills – Able to work independently and in teams.
  • Ability to identify issues, obstacles and opportunities and implement effective solutions.
  • Highly organized and detail oriented.
  • Ability to manage multiple linkage to care cases in a timely and efficient manner.
  • Responsible and self-motivated. Strong desire to help others and being emphatic.

Preferred Skills

  1. Experienced in case management and care coordination in the health care system.
  2. Experienced in working with people who have history of homelessness, incarceration, mental health challenges or substance use.
  3. Familiarity with viral hepatitis, HIV/AIDS, mental health and overdose preventive counseling.
  4. Proficiency in Microsoft Word, Excel and PowerPoint.

We encourage people previously impacted by the justice system to apply.

Start date: Immediate

If interested, send cover letter and resume to Liz at

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