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Managing Director, Access to Care Services

Title: Managing Director

Program/Dept: Access to Care Services

Reports To: Associate Vice President, Prevention & SQUIRE

Supervises: Program Coordinators (2); Peer Trainer/Supervisor (1)

Access the full PDF description here.


The Managing Director for Access to Care is responsible for the design and implementation of program policies and procedures, strategic program planning, work plans, staffing, data, and fiscal management for a care coordination/patient navigation and supportive services team comprised of program coordinators, cases managers, patient navigators, medical coverage enrollers, and additional support staff. In collaboration with Sr. Management, the Managing Director will work toward successful integration of administrative functions that build departmental capacity and serve agency clients effectively. He/she is responsible for contract and grant management, development and maintenance of community partnerships, staff supervision, tracking department data and outcomes as well as, coordination of client services, and staff training. Additionally, the Managing Director serves as liaison to contractors/community partners for helping to develop a cohesive service delivery model. Under the supervision and guidance of the Associate VP, he/she is responsible for ensuring the successful implementation of four (4) programs that engage high-risk homeless persons and HIV infected individuals to primary care and other support services, with patient navigation support to an additional three (3) inter-departmental programs engaging high-risk individuals through testing services, recovery support, and health care access. The Managing Director serves as lead manager for –AmidaCare’s Mobile Engagement Team (MET), the Ryan White Part B Supportive Case Management/Supportive Services program, the Yaakar (ADAP) Enrollment & Outreach program, and Cúrate, the HRSA SPNS Culturally Appropriate Interventions of Outreach, Access and Retention among Latino/a Populations grant.


The following duties are mandatory requirements of the job:

  • Provide direct data driven supervision to the departments’ program coordinators.
  • Responsible for successful implementation of agency Triad Management activities that includes data driven supervision, program continuous quality improvements and clinical supervision.
  • Monitor cash flow, annual budgeting and oversees fiscal management functions for the department; review and approve monthly financial statements (vouchers and variance reports) and address discrepancies with division senior management and fiscal vendor; oversee the maintenance and update of a solid system of internal controls and records.
  • Maintain and update departmental program Policy and Procedures Manuals to include annual updates as per funding requirements.
  • Work with the Associate Vice President and Director of Evaluation to develop, disseminate, and implement the department’s CQI activities. Ensure that CAPS developed are appropriate and relevant to the root cause analysis generated by staff.
  • Facilitate case conferences and ensure appropriate services are provided; ensure program deliverables and program enrollment.
  • In collaboration with the senior management team, ensure consistent contractual program performance to include service delivery, documentation, staff contributions, successes, and challenges. Work closely with the Director of Government Contracts and Associate Vice President on contract compliance and equipment maintenance.
  • Responsible for staff evaluations as per agency protocols, evaluate job descriptions, work with human resources to hire for new positions and fill vacancies.
  • Ensure the timeliness and quality of all AIRS and evaluation data. Complete monthly narrative and statistical projected to actual reports for all funders. Participate in developing proposals for funding and in annual Continued Funding Application process. Ensure the timeliness submission of program electronic reports, contractual deliverables, and work-plans.
  • Under the direction of Associate Vice President, promotes teambuilding activities, cross-functional team building, open communication, cultural diversity, and culturally appropriate conflict resolutions.


The following duties are to be performed as assigned by the supervisor:

  • Participate in client-centered annual events.
  • Assess staff for training and refer as appropriate.
  • Participate and ensure direct service staff’s attendance at departmental, divisional and agency staff meetings.
  • Other duties as assigned by supervisor.


The incumbent will possess a Bachelor in Arts or Science in a health or human service-related field or a minimum of five years’ experience in HIV prevention program management. Masters Degree in Public Health or Social Work preferred.


In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

  • Candidate must be knowledgeable about HIV/AIDS and prevention issues among the various target populations, including people impacted by homelessness, substance use and addiction, mental health diagnoses, and specifically African and Latino/a immigrants and uninsured/underinsured communities.
  • Knowledge of city, state and federal contract management procedures; budgeting and data oversight.
  • Bilingual Spanish preferred.
  • Experience developing program related policies and procedures.
  • Excellent written and verbal communication skills are essential: candidates must have strong organizational and time management skills, and ability to pay attention to details and follow through on complex projects.
  • A strong understanding of harm reduction and other theoretical approaches to behavior change.
  • Knowledge of community network and resources in the Greater New York area, particularly in Upper Manhattan and the South Bronx.
  • Knowledge of health disparities and social factors that lead to increased HIV/AIDS risk and exposure among target populations, specifically active substance users.
  • Candidate must have a strong sense of commitment to Harlem United’s mission.
  • Excellent interpersonal and supervisory skills.

Applicants can send a cover letter with salary requirements and résumé/CV to Liza Veras:


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