Patient Health Navigator (2 Full Time Positions) – START Treatment & Recovery Centers

Position Overview:

The Patient Health Navigator (PHN) oversees a caseload of patients with substance use disorders and acts as the primary liaison between the patient and treatment programs for infectious diseases. The PHN is responsible for the provision of coordinated services related to the screening and treatment of Hep C and HIV. The PHN will be trained in START’s health promotion curriculum and navigation of services to engage patients and assist them in the coordination of appointments. Training will focus on providing guidance, support, education, as well as tracking and promoting progress towards treatment goals. The PHN will work closely with project staff and the clinical team in the medical division at START to ensure the highest quality of care and services with the overarching goal of sustaining a patient-centered approach. This position requires a flexible and solutions-oriented individual who is sensitive to the needs of persons with substance misuse. The PHN carries out and not limited to the following tasks to screen and guide patients in their treatment plans.

Responsibilities:

  • Conduct outreach to engage patients about HIV and Hep C screening and treatment;
  • Maintain updates on caseload pertaining to needs assessments, health insurance eligibility, HIV and Hep C treatment initiation and follow up visits, laboratory findings, medications and side effects;
  • Work with patients to increase understanding about Hep C and HIV, identify treatment goals, and develop plans to achieve those goals;
  • Coordinate logistics for patient treatment plans, such as arranging appointments, making appointment reminders, arranging transportation, making childcare arrangements;
  • Carry out tasks that are needed for patient treatment plans, including accompanying patients to appointments;
  • Assist patients with questions about coverage and the treatment process;
  • Conduct health education activities regarding risk reduction strategies;
  • Maintain ongoing communication with clinical team about treatment outcomes;
  • Maintain centralized updated list of resources and referrals to treatment services and programs.
  • Additional Responsibilities
    • Serve as the primary liaison with treatment service providers to ensure patient linkage process is streamlined;
    • Assist with project events and health fairs;
    • Work collaboratively with the research team and medical and other staff to advocate for patients;
    • Record and collect data, as required, and submits all required documents in a timely manner; and
    • Perform office and other tasks as required, such as preparing handouts and making copies.
    • Assist with project events and health fairs;
    • Work collaboratively with the research team and medical and other staff to advocate for patients;
    • Record and collect data, as required, and submits all required documents in a timely manner; and
    • Perform office and other tasks as required, such as preparing handouts and making copies.

Applicant must have:

  • BA/BS Degree preferred or High School Diploma with 2 years minimum experience,
  • Phlebotomy services or willingness to undergo training to draw and collect blood
  • Ability to work with diverse populations,
  • Experience in working with people with substance use disorders,
  • Ability to work individually and within a larger team,
  • Ability to handle multiple tasks and stressful environment,
  • Ability to communicate well in English and fluency in Spanish is strongly preferred,
  • Ability to use common office computer software (Word, Excel,)
  • Ability to work within an organizational structure and multidisciplinary team in a health system environment

To apply, please contact Mr. Wally Mohammed at (718) 260-2940 or email your resume to Wmohammed@startny.org

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