Title:  Internship | Correction Transitional Care Navigator (Bilingual Spanish Preferred)

The Viral Hepatitis Program at the NYC Department of Health and Mental Hygiene

Program Overview:

Over 300,000 New Yorkers have hepatitis B or C and are at risk for serious liver disease and cancer; unfortunately many are unaware of their infection and/or are not in care.  The Viral Hepatitis Program at the NYC Department of Health and Mental Hygiene is devoted to support New Yorkers living with hepatitis B and/or C infection access medical care to prevent ongoing transmission, liver disease and liver cancer.  The Capacity Building unit within Viral Hepatitis Program administers multiple direct service programs including tele-navigation programs and contracts with community-based navigation programs.

Job Description:

The Viral Hepatitis Program is recruiting a Correction Transitional Care Navigation Intern who will collaborate with the Health Department staff, medical team in the jail system and external community providers to engage people living with or at risk for hepatitis C in medical care after they return to the community from the jail system.  The Correction Transitional Care Navigator will reach out to patients at high risk and with little support, such as people with history of incarceration, history of substance use, mental health conditions, HIV/AIDS, poverty, homelessness, marginalized behaviors and multiple co-morbid conditions.


  • Contact individuals with history of incarceration over the phone to provide patient navigation services including giving health education, scheduling medical appointments, offering referrals for supportive services, delivering timely reminders, calling providers for care coordination and supporting linkage to hepatitis care, return to care as well as retention in care.
  • Conduct brief psycho-social assessments related to hepatitis C care through motivational interviewing and counseling with individuals in the jail system or post-release to the community.
  • Coordinate referrals for health insurance enrollment, harm reduction and substance use services, and other social services as needed.
  • Attend case conferences with the Health Department staff, medical team in the jail system and external community providers. Participate in case presentation and case discussion.
  • Document activities timely, accurately and comprehensively in the electronic disease surveillance.
  • Maintain patient confidentiality.
  • Report to leadership on progress of projects. Complete other tasks as assigned.


  • Strong interest in working with incarcerated population in the health care system.
  • Fluent in English. Bilingual in Spanish is highly desired (verbal and written with electronic devices).
  • Comfort with making outreach phone calls to patients with history of incarceration and speaking to clinical providers in the jail system as well as in the community-based organizations.
  • Excellent communication skills and interpersonal skills – Able to work independently and work well with others in teams.
  • Ability to identify issues, obstacles and opportunities and implement effective solutions.
  • Highly organized with attention to detail. Good oral, written, and documentation skills.
  • Good time management. Able to handle multiple patient cases at one time.
  • Responsible and self-motivated. Strong desire to help others and being empathic.

Preferred Skills:

  1. Experience in case management and care coordination in the health care system.
  2. Experience in working with people having history of homelessness, incarceration, mental health challenges, substance use or marginalized behaviors.
  3. Familiarity with viral hepatitis, HIV/AIDS, mental health and substance use.
  4. Willing to explore, being creative and being open to new ideas in the process of problem-solving.
  5. Proficiency in Microsoft Word, Excel, Access, and PowerPoint.
  6. Comfort with case conferences, case presentation and case discussion.

Start date: Immediate

If interested, send cover letter and resume to Liz at Ltang@health.nyc.gov

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