Title: Paid Internship | Hepatitis B & C Patient Navigation Specialist (Bilingual Preferred)
Viral Hepatitis Program at NYC Department of Health and Mental Hygiene

*Applicant must be a current student at CUNY School of Public Health – Hours per week: 19

Program Overview:

Over 300,000 New Yorkers have hepatitis B or C and are at risk for serious liver disease and cancer; unfortunately many are unaware of their infection and/or are not in care. The NYC Department of Health Viral Hepatitis Program is devoted to support New Yorkers living with hepatitis B and/or C infection access medical care to prevent ongoing transmission, liver disease and liver cancer. The Capacity Building unit within Viral Hepatitis Program administers multiple direct service programs including tele-navigation programs and contracts with community-based navigation programs.

Job Description:

The Viral Hepatitis Program is recruiting a Patient Navigation Intern who will collaborate with Health Department staff and external community providers to engage people living with or at risk for hepatitis B and/or hepatitis C in medical care. The Patient Navigators will reach out via telephone to patients at high risk and with little support, such as people with history of substance use, mental health conditions, history of incarceration, poverty, homelessness, immigration status and multiple co-morbid conditions.


  • Contact individuals over the phone to provide patient navigation services including giving health education, scheduling medical appointments, offering referrals for supportive services, delivering timely reminders, calling providers for care coordination and supporting linkage to hepatitis care, return to care as well as retention in care.
  • Complete patient interviews and document activities accurately and comprehensively in the electronic disease surveillance system. Keep documentation up to date and maintain patient confidentiality.
  • Give case presentation and case discussion.
  • Report to leadership on progress of projects. Complete other tasks as assigned.


  • Must be currently studying at CUNY School of Public Health, first-year student is preferred.
  • Fluent in English. Bilingual in Mandarin or Spanish is highly desired. Other preferred languages include Albanian, Arabic, Bangla, Cantonese, French, Korean, Russian, Urdu, and Uzbek. Able to read and type in electronic devices also preferred.
  • Comfort with making outreach phone calls to patients and speaking to clinical providers.
  • Excellent communication skills and interpersonal skills, work well with others in teams.
  • Highly organized with attention to detail. Good oral, written, and documentation skills.
  • Good time management. Able to handle multiple patient cases at one time.
  • Strong desire to help others, empathetic, responsible, and self-motivated.

Preferred Skills:

  1. Able to work with culturally diverse patients.
  2. Experience in case management, care coordination and health care system.
  3. Familiarity with viral hepatitis, HIV/AIDS, mental health and substance use.
  4. Proficiency in Microsoft Word, Excel, Access, and PowerPoint.
  5. Interested in public health program implementation and capacity building.
  6. Comfort with public speaking in community meetings and conferences.

Start date: Immediate

If interested, send cover letter and resume to Liz at Ltang@health.nyc.gov

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