Paid Internship | Hepatitis B & C Patient Navigation Assistant (Bilingual Spanish)
Viral Hepatitis Program at NYC Department of Health
*Applicant must be a current student at CUNY School of Public Health – Hours per week: 19
The NYC Department of Health Viral Hepatitis Program is devoted to help New Yorkers living with hepatitis B and/or C infection access timely, appropriate, and culturally-sensitive medical care in order to reduce morbidity and mortality associated with hepatitis B and/or C in NYC. The Capacity Building unit within Viral Hepatitis Program administers multiple direct service programs including telephone delivered patient navigation and contracts with community-based navigation programs.
The Viral Hepatitis Program has an opening for a Patient Navigation Intern who will collaborate with Health Department staff and external community providers to engage people living with hepatitis B and/or C in medical care. The Patient Navigator will reach out via telephone to patients at high risk and with little support, such as people with history of substance use, mental health conditions, history of incarceration and multiple co-morbid conditions.
- Contact individuals over the phone to provide patient navigation services including health promotion, scheduling medical appointments, offering referrals for supportive services, delivering timely reminders, and calling providers for care coordination.
- Complete patient interviews and document activities accurately and comprehensively in the electronic disease surveillance system.
- Keep documentation up to date and maintain patient confidentiality.
- Give case presentation and case discussion when indicated.
- Provide feedback to leadership on progress of projects.
- Complete other tasks as assigned.
- Must be currently studying at CUNY School of Public Health, first-year student is preferred.
- Fluent in English and Spanish preferred. Able to read and type Spanish on electronic devices also preferred.
- Comfort with making outreach phone calls to patients and speaking to clinical providers.
- Excellent communication skills and interpersonal skills, work well with others.
- Highly organized with attention to detail.
- Good oral, written, and documentation skills.
- Strong desire to help others, empathetic, and self-motivated
- Able to work with culturally diverse patients.
- Proficiency in Microsoft Word, Excel, Access, and PowerPoint.
- Interested in public health program implementation and capacity building.
- Comfort with public speaking in community meetings and conferences.
- Experience in case management and health care system.
- Knowledge in hepatitis B, hepatitis C, HIV/AIDS, mental health, and substance use.