Job | Patient Services Coordinator @ Hep C Connection (CO)P

Patient Services Coordinator at Hep C Connection

Summary of position:

Plan, implement, and track activities related to Hep C Connection’s HelpLine, Patient Navigator program, and community outreach events.  Additionally, assist with fundraising and awareness activities.

Essential Duties and Responsibilities:

Manage the HelpLine:

• Answer and return calls using national databases and the internet to research questions, resources and support for callers
• Collect information from callers to log into the program database
• Maintain database software and pull reports as needed
• Train for and take on shifts answering calls through the national hepatitis C hotline, Help 4 Hep
• Maintain a training manual and provide updates as necessary

Manage the Patient Navigator Program:

• Schedule and conduct testing and patient navigator services
• Provide education, testing and risk reduction counseling to high-risk individuals
  at initial appointment and follow-up appointments with goal of linking client to treatment
• Track HCV testing and patient navigator outcomes in Microsoft Excel; assist Director of Community Outreach with monthly testing report
• Maintain a training manual and provide updates as necessary
• Be the liaison between Hep C Connection and Rocky Mountain Cares

Manage Marketing and Social Media Tools:

• Create content and update the website using WordPress
• Create and send out a monthly electronic newsletter, as well as periodic mailings
• Maintain our Facebook and YouTube accounts
• Update Hep C Connection’s online profile on various business/review sites
• Recruit e-newsletter subscribers

Coordinate Volunteers and Outreach Events:

• Recruit, train, schedule and supervise volunteers and interns for the HelpLine, outreach events, fundraising events, and office projects
• Organize staffing and prepare materials for health fairs

Assist with Fundraising Efforts:

• Serve as an integral committee member for our annual fundraising event, Desserts & Delights
• Represent Hep C Connection with Community Health Charities
• Enter and pull data into/from the donor database for mailings

Other duties as assigned.

Job Qualifications:

• Bachelor’s degree from an accredited institution required (preferably in a human services field); master’s candidate in social work, public health or counseling preferred
• Good listening, questioning and organizing skills
• Positive attitude, enthusiastic team player, self-starter who will fulfill the mission of Hep C Connection
• Experience or knowledge of hepatitis and/or chronic disease management preferred
• Proficiency with Microsoft Office, FileMaker Pro and WordPress
• Ability to learn and retain information, follow instruction and make educated decisions
• Reliable transportation
• Certification or training on HIPAA compliancy
• Ability to provide finger pokes with lancets to clients while adhering to universal precautions
• Bilingual proficiency speaking Spanish a plus
• Training on cultural competency, universal precautions, motivational interviewing, and HIV risk-reduction counseling and testing a plus.  However trainings will be provided if needed.

Work Schedule:  Full-time, Monday through Friday with occasional evening and weekend work required.

Compensation:  Salary commensurate with experience, employer-paid health and dental insurance, and covered garage parking.

To Apply:

Send a cover letter and resume by e-mail to Nancy Steinfurth at nsteinfurth@hepc-connection.org, putting “Patient Services Coordinator” in the subject line.

No calls, please.  Deadline: April 15, 2015
We will continue the search if we don’t find the perfect match by the deadline. Hep C Connection is an equal opportunity employer and is committed to recruiting a diverse pool of qualified candidates for this position.

Last Updated on December 17, 2017 by HepFree NYC