LEAP Hep C Patient Navigator

Icahn School of Medicine at Mount Sinai, Department of Medicine, Division of Liver Diseases

Full/Part-time: Full-Time w/ benefits

Start Date: ASAP

Salary Range: $40,000 to $45,000

Mode Type: Hybrid (onsite & remote)**May return to fully on-site/clinic in future

Project Description:

LEAP (Liver Education & Action Program) at Mount Sinai aims to improve the treatment of Hep C infection in NYC. An estimated 91,000 New York City residents have chronic Hep C infection, which causes cirrhosis, end-stage liver disease, liver cancer, and death in 20% of infected persons. LEAP utilizes comprehensive care coordination to assist medical providers in improving overall outcomes related to treatment while reducing psychosocial and behavioral barriers to care.

The Patient Navigator (PN) will provide support to patients with chronic hepatitis C as they navigate the HCV treatment process at Mount Sinai. The PN may also support a small caseload of patients with hepatitis B virus (HBV) and provide coverage to other team members as needed.

This is an ideal position to gain experience in community health and healthcare. Previous team members have gone on to pursue advanced training in medicine and positions in public health, health tech, and university/hospital administration.


Office Responsibilities (~80% of time)

  • Review weekly data and medical charts in EPIC to identify screening rates and newly screened HCV+ patients to be linked
  • Reach out to HCV+ patients via phone, MyChart, and letters to provide health education and offer linkage to care.
  • Accept and coordinate HCV referrals from providers in various settings to facilitate linkage to care. Coordinate with the ED screening team to accept referrals.
  • Schedule patients for on-site HCV evaluation with on-site HCV specialist (and occasionally follow-up appointments as assigned).
  • Provide reminders to patients prior to their scheduled appointment and check to see if patients adhered to appointment.
  • Promote adherence to all HCV-related appointments and send letters and/or telegrams for patients lost to follow-up.
  • Obtain outside medical records as needed.
  • Provide HCV education including on medications.
  • Assist patients with referrals to transportation, insurance, social worker, and other services to decrease barriers to care.
  • Organize and administer any program incentives (e.g. metro cards).
  • Collect all HCV-related data and input in timely manner within databases
    • Updating data daily, ensuring data security
    • Report weekly on database updates to Senior Patient Navigator
  • Attend on-site and off-site trainings and meetings as needed.
  • Collaborate in creating promotional materials (flyers, posters, etc.)
  • Report to and meet with Program Manager at least monthly.
  • Meet weekly with Senior Patient Navigator.
  • Attend team meetings and contribute to case presentations; participate in group case conferences, problem-solving, and process improvement discussions.
  • Work with community partners to develop and maintain HCV-related networks (e.g., syringe exchange programs and CBOs). Foster relationships with outside organizations to facilitate warm handoffs.
  • Other duties as they arise

Field Responsibilities (~20% of time)

  • Accompany patients to appointments and procedures as assigned, including first HCV appointments and procedures such as endoscopies and MRIs. This may require occasionally shifting working hours to the early morning or later into the evening. Advance notice will be given in all but emergency situations. PN will pick patients up from their home and take them back home using public transportation (MetroCard provided by LEAP for accompaniment but not for PN’s own commute home).

Desired Education, Experience, and Skills:

  • Bachelor’s degree required, Master’s preferred, ideally in Public Health, Social Work, Psychology, or related
  • Bilingual English and Spanish highly desirable
  • 1-2 years of experience in community health, case management, health education, or related
  • Knowledge of community resources and health care processes & structures
  • Knowledge and experience with personal computers, especially Microsoft Office Suite, databases, and electronic medical records (e.g., EPIC)
  • Ability to function at high level remotely (i.e. from home via Zoom, etc.) on days not in clinic
  • Strong interpersonal and teamwork skills
  • Excellent oral and written communication skills and attention to detail
  • Strong independent judgment, problem-solving skills, and ability to thrive in a rapidly evolving environment
  • Eagerness to learn and take on new tasks
  • Must be authorized to work in the United States

**Must be able to travel to multiple clinics in various locations in New York City Monday – Friday.

To apply, submit cover letter and resume to Jihae Jeon at Jihae.jeon@mssm.edu

Last Updated on July 27, 2023 by HepFree NYC

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