Bilingual Hep B Linkage to Care Specialist
The NYC Department of Health and Mental Hygiene (DOHMH), Viral Hepatitis Program is devoted to helping New Yorkers living with hepatitis B infection access timely, appropriate, and culturally competent medical care. Hepatitis B infection can lead to liver damage, end stage liver disease, and liver cancer. By law, all pregnant women in NY State are screened for hepatitis B infection during pregnancy, and those with infection are reported to the DOHMH. Research has shown that more than half of women identified with hepatitis B during pregnancy are not being referred to specialist care for their infection, and up to 80% are not receiving appropriate care after delivery.
The “Linkage to Care of Mothers and Contacts Identified through the Perinatal Hepatitis B Prevention Program” grant funded pilot project seeks to investigate the effectiveness of culturally-competent patient navigation by telephone (tele-navigation) in linking those people reported to DOHMH with hepatitis B, including pregnant women and their contacts, to timely medical care.
The Viral Hepatitis Program has an opening for a Patient Tele-Navigator who will collaborate with DOHMH staff and external community providers to engage people living with hepatitis B in medical care.
- Contact individuals reported to the Perinatal Hepatitis B Prevention Program over the phone to obtain consent to participate in the research project.
- Meticulously track client progress through care and provide timely reminders and follow up.
- Complete a basic semi-structured patient assessment interview.
- Assist in scheduling medical appointments, offer referrals when indicated. Provide reminders and follow-up with clients who enroll in the program in addition to delivering basic hepatitis b education.
- Collect and enter data into a Microsoft Access database.
- Responsible for completing biweekly and quarterly progress reports.
- Provide feedback to leadership on progress of pilot project.
Other assignments related to Viral Hepatitis projects as needed
- BA/BS Degree in a health-related discipline required, Masters preferred
- Fluent in English and Chinese (Mandarin, Cantonese and/or Fuzhou/Fujianese), or French (including Sub-Saharan African dialects)
- Excellent communication skills
- Experience with MS Office, including MS Word and Excel.
Must be engaging, organized and possess strong desire to work and help others
- Knowledge of hepatitis B
- Some health care experience
- Experience with speaking to patients on the phone
- Previous experience as a patient navigator
- Experience with MS Access database
- Statistical software experience (SAS, SPSS, R, Stata)